Virtual Number is a telephone number without a directly associated telephone line. Virtual Number is programmed to forward all incoming calls to your pre-set list of numbers, either Mobile or Fixed Line. It Supports Welcome Jingle and IVR menu to manage various departments.
IVR Agent Virtual Number Features
- Divert Calls to Pre-Defined Agents List
- Auto Transfer Call to next agent in list if call is unanswered - Round Robin.
- Record All Incoming Calls
- Make a Log of All Incoming Calls (Exportable to Excel)
- Unlimited Agents to Receive Calls
- Unlimited Channels. Receive 100+ Calls at a time without missing a single call.
- Separate Agents Login
- Separate Vendors Login (Masked)
- Call Report
- Spill Over Report
- Search Records in Less than 10Sec