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CALL FORWARDING to multiple agents

Call forwarding of active calls is simplified with the intuitive phone-based interface. Forwarding calls is especially useful if an agent...
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Personalized IVR

Drive more routine calls through personalized IVR, mobile and other eBusiness channels,Expand service offerings, without adding more agents to handle the...
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Real-time Reports

Real-time reporters may very well be the speed demons of stenography, as they must be able to produce a readable transcript, in real time...
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